Return Policy

Return Policy

Scope and Intent

This Return Policy applies to all purchases made through the Olivia Lacroix website.

Countries & Policy

Contact Information

For questions about returns, please contact our customer service via:

  • Email: support@olivia-lacroix.com
  • Phone: +1-945-200-5957
  • Address: 1900 Mckinney Avenue, Dallas, Texas 75201, United States
  • Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (CST)
  • Preferred Contact Method: Email
  • Contact Form: Contact Us

Do you accept returns?

Yes, we accept returns for both defective and non-defective products.

Do you accept exchanges?

Yes, we accept exchanges.

Product Condition & Return Window

  • Product Condition: Items must be new, unused, and in their original packaging with all labels and tags attached.
  • Return Window: We have a 30-day return policy. You have 30 days from receiving your item to request a return.

Return Instructions

  1. Return Notification: To initiate a return, contact our customer service with your order number and a detailed reason for the return.
  2. Return Authorization: After reviewing your request, we will provide you with detailed instructions and a prepaid shipping label.
  3. Packaging and Shipping:
    • Safely pack the item in its original packaging with all labels and tags still attached.
    • Include the return authorization form and any necessary supporting documents or images.
    • Use the free return shipping label provided.

Return Costs

  • No cost to the customer: We provide a free return shipping label included in your package.

Specific Return Conditions

  • Change of Mind: You can return the product within 30 days of the delivery date if it is unused, undamaged, and in the original packaging.
  • Defective Goods: If you receive a defective product, contact our customer service immediately with photos of the defect. Olivia Lacroix will cover the return shipping costs and provide a replacement product or refund.
  • Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will provide a free return shipping label if necessary.
  • Incorrect Product Received: If you receive the wrong product, contact us, and we will arrange the return and ensure you receive the correct item.
  • Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.

Exceptions to the Return Policy

The following products cannot be returned:

  • Custom or personalized items
  • Hygiene products (e.g., socks, underwear), unless unopened and unused

Return Address

Send all returns to: 1900 Mckinney Avenue, Dallas, Texas 75201, United States

Shipping Method and Costs

  • Shipping Method: USPS + FedEx
  • Return Method: By mail
  • Return Label: Included in the package, Free
  • Restocking Fees: No cost

Refund Processing Time

  • Refund Period: Once your return has arrived at our warehouse, the refund will be processed within 7 working days.

Legal Rights

This policy does not affect any applicable legal rights.

Questions?

Visit our FAQ page or contact our customer service.

Company Details

  • Website Name: Olivia Lacroix
  • Company Name: Hawks E-Commerce Global LLC
  • Address: 1900 Mckinney Avenue, Dallas, Texas 75201, United States
  • Email: support@olivia-lacroix.com
  • Contact Form: Contact Us
  • Phone: +1-945-200-5957
  • Company Number: 93-4890056
  • Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM CST