Payment Policy

Payment Policy
Effective Date: 08/29/2024

Company Information
Website Name: Olivia-Lacroix
Website URL: https://olivia-lacroix.com
Address: 1900 McKinney Avenue, Dallas, Texas 75201, United States
Email: support@olivia-lacroix.com
Phone: +1-945-200-5957
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (CST)
Preferred Contact Method: Email
Selling Country: United States

Payment Methods

At Olivia-Lacroix, we prioritize your safety and convenience. We offer a range of secure and easy-to-use payment methods:

  1. Credit/Debit Cards
    We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

    How to Use:
    Select "Credit/Debit Card" at checkout, enter your card details (card number, expiration date, CVV), provide your billing information, and confirm your payment. A confirmation email will be sent to you.

  2. PayPal
    PayPal allows for quick and secure payments without sharing your financial details.

    How to Use:
    Select "PayPal" at checkout, log in to your PayPal account, and confirm your payment. You will be redirected back to our site with an order confirmation.

  3. Apple Pay & Google Pay
    For Apple and Android device users, we offer Apple Pay and Google Pay for contactless payments.

    How to Use:
    Select "Apple Pay" or "Google Pay" at checkout, authenticate using your device’s security method (Face ID, Touch ID, etc.), and confirm your shipping and billing information.

  4. Venmo
    Venmo offers a simple way to pay using your mobile device.

    How to Use:
    Select "Venmo" at checkout, log in to the Venmo app or website, and confirm the payment.

  5. Shop Pay
    Shop Pay allows for a quick checkout experience with saved payment details.

    How to Use:
    Select "Shop Pay" at checkout, sign in to your Shop Pay account or create one, confirm your saved payment information, and complete your purchase.

Security and Protection

Your security is our top priority. All transactions on our website are encrypted with advanced SSL technology to ensure your personal and financial information is protected. We continuously update our website to meet the latest security standards and regulatory requirements.

Order Processing and Confirmation

  • Order Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  • Order Confirmation: Upon successful payment, you will receive an email confirmation with your order details.
  • Shipping: We offer free shipping on all orders within the United States. Estimated delivery time is 6-9 business days from the date of purchase.
  • Order Tracking: Once your order has been shipped, a tracking number will be emailed to you. 

Refunds and Returns

Please refer to our Return Policy for detailed information.

  • Refund Processing Time: Once your return has arrived at our warehouse, you can expect a refund within 7 working days.
  • Refund Method: Refunds will be issued back to the original payment method used at the time of purchase.

Customer Service

If you have any questions or issues with your payment, please contact our customer service team. We are here to assist you.

Additional Information

  • Selling Country: We currently sell and ship products within the United States only.
  • Taxes: Applicable sales tax will be added to your order at checkout based on your shipping address.
  • Privacy Policy: For information on how we collect and use your data, please refer to our Privacy Policy.

 

Contact Information:

  • Website name: Olivia Lacroix
  • Company name: Hawks E-Commerce Global LLC
  • Address: 1900 Mckinney Avenue, Dallas, Texas 75201 United States
  • E-Mail: support@Olivia-Lacroix.com
  • Contact Form
  • Phone: +1-945-200-5957
  • Company number: 93-4890056
  • Customer service: Monday to Friday between 9:00 am to 5:00 pm CST