FAQ

Frequently Asked Questions (FAQs)

What types of products do you offer?

At Olivia Lacroix, we offer a curated collection of luxury women’s clothing, including dresses, blouses, skirts, and accessories, crafted from premium materials for style and comfort.

How can I find the right size?

Detailed size charts are provided on each product page. For personalized help, email us at support@Olivia-Lacroix.com.

What materials are used in your clothing?

We use premium fabrics like silk, cotton, and linen to ensure the best quality.

How do I care for my Olivia Lacroix clothing?

Care instructions are provided with each item. Delicate fabrics typically require dry cleaning, while other items can be machine-washed.

Can I return or exchange an item?

Yes, we offer a 30-day return and exchange policy. Items must be in their original condition, unworn, with tags, and in the original packaging. To start a return, contact us at support@Olivia-Lacroix.com. Free return shipping is included for returns within the U.S.

How long does shipping take?

Orders are processed within 1-2 business days. Standard shipping takes 5-7 business days, resulting in delivery within 6-9 business days. Shipping is free within the U.S.

Do you offer international shipping?

Currently, we only ship within the U.S., but we plan to expand internationally soon.

How can I track my order?

After shipment, you will receive a tracking number via email, allowing you to monitor your order on our Track Your Order page.

What payment methods do you accept?

We accept major credit/debit cards (Visa, MasterCard, American Express) and digital payments like PayPal, Apple Pay, Google Pay, Shop Pay, and Venmo.

How can I contact customer service?

Our team is available Monday to Friday, 9:00 AM to 5:00 PM (CST). You can reach us at:

Are your products ethically sourced?

Yes, we work with suppliers committed to fair labor practices and sustainability.

Company Details

  • Website name: Olivia Lacroix
  • Company name: Hawks E-Commerce Global LLC
  • Address: 1900 Mckinney Avenue, Dallas, Texas 75201 United States
  • E-Mail: support@Olivia-Lacroix.com
  • Contact Form
  • Phone: +1-945-200-5957
  • Company number: 93-4890056
  • Customer service: Monday to Friday between 9:00 am to 5:00 pm CST